April 04, 2011

How to Troubleshoot a Netgear Wireless Router


Wireless routers is designed to allow wire-free Internet connectivity for multiple computers for home or business network within a selected/limited area. Before using a router, you have to configure it to ensure that all settings are compatible with your Internet Service Provider and mode of Internet access. The article is intended to guide you troubleshoot of your Netgear wireless router. Netgear wireless router attaches multiple devices to your internet connection, either by ethernet cable or wirelessly. If you can't connect to the internet the problem can be anywhere along the chain of devices and technologies that connect your computer to the Internet

1.         Click "Start" button, and then "Run." Type "cmd" and press Enter. A command prompt will open. Type “ipconfig /all”. Press  "Enter" key. A list of numbers and other networking configuration information will display.

2. Find your network adapter in this list. If you connect to the Internet using a cable, look for a header that begins with "Ethernet adapter Local Area Connection." If you connect wirelessly, look for a header that begins with "Ethernet adapter Wireless Connection." You will usually only see an IP address displayed under one header in either category.

3  write down IP address and default gateway on notepad. If your IP address is 0.0.0.0 or begins with 169.254, unplug your Netgear router from its power source. Unplug your cable or DSL modem as well. Be sure to unplug both devices; turning them off with a power switch may not have the same effect. Wait 20 seconds before plugging the modem in again. Wait for the lights on the modem to light up. Plug in your Netgear wireless router again. Wait for two minutes. Use "ipconfig /all" again. You should have a different IP address now.

4          Ping your default gateway. At the command prompt, type "ping 192.168.1.1". You should receive four responses, all of which will begin with either "Reply from" or "Request timed out." If you receive "Request timed out," unplug your Netgear wireless router from the power source for 20 seconds, and plug it in again. Wait two minutes before using "ping" again. If you receive "Reply from" responses, check to see if your Internet connection is working again.

5          Open a Web browser type "http://192.168.1.1" Press "Enter." If you have password-protected your Netgear router, you will be prompted for a username and password. The default username for a Netgear router is "admin." When you have successfully entered the username and password, your Web browser will show you the configuration page for your Netgear wireless router.

6          Make sure all the settings on your Netgear configuration page are correct. Most Internet providers use a dynamic IP address and DNS server addresses. Some Internet providers require a login.

7          Click on "Wireless Settings" on the navigation bar on the left-hand side of the page. If you were not able to reach the configuration page wirelessly and had to connect to your Netgear router with an ethernet cable, make sure these settings are still as you defined them when setting up your network. If not, either change the settings to suit you, or change the configuration of your wireless card to match these settings. Be sure to click the "Apply" button if you make any changes.

 8          Click "Router Status" on the navigation bar , under "Internet Port," check your IP address. If the address begins with 169.254, you're not communicating with your cable or DSL modem. Unplug your cable or DSL modem from its power source for 20 seconds, and plug it back in.

9          Record all your configuration information before trying to reset your Netgear wireless router to the factory defaults. Resetting may fix your problem, but it will wipe out all your configuration information, and you will have to reconfigure your Netgear router from scratch afterward. To reset most Netgear routers, use the tip of a pen or an unbent paperclip to press and hold the reset button on the back of the router until the test light blinks. Release the button, and wait two or three minutes. Connect to the router's configuration page in a Web browser. Log in with the default username and password, and configure your router. You may have to connect to the router with an ethernet cable to perform this initial configuration.

Feel free to get online technical support to fix your computer problems. Just Call on Toll-Free number(1-866-541-1792) & get 24*7 expert help for online diagnostic and troubleshooting.

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